Privacy Policy

Lomax Hanging Baskets (referred to from this point forwards as Lomax) take the security and privacy of data very seriously. Please find an overview of our security measures which are continuously maintained and adhered to along with our privacy policy below.

Unless otherwise agreed with you, we only collect basic personal data about you which does not include any special categories of personal information. This information does however include the likes of your name, home address, email address and phone number.

Website

What specific information is obtained?

Our website does not collect specific, detailed information about you as a visitor to our site.

Where information is gathered, we will inform you of this along with the explanation of why it is required. This information will be for purposes such as responding to an enquiry made and we will ask for this information in order for us to get in touch and provide the relevant information which has been requested from you.

Are any payment details stored?

Payment card details are not stored by Lomax and are used solely for individual transactions to which they have been provided for. Additionally, customer details are not shared with any 3rd parties. The website does not capture any payment information.

What information is retained?

Cookies and tracking software are very occasionally used on a temporary basis and expire when the site has been left. These are used for purposes such as website improvement. Google Analytics is also used for the same reason of website improvement and understanding how you use it. This information is not shared with anyone else.

By using the website, you are agreeing to the use of cookies to retain session information for the purposes listed above. This information is held in your web browser and is removed at the end of your session.

The information we may collect and hold via tracking software may include the following:

  • Browser used (Bing, Chrome, Internet Explorer etc.)

  • Location (based on IP address)

  • Site searches

  • Device(s) used

  • Frequency on Site

  • Session duration (time spent on the site)

  • Page(s) visited

  • Page session duration (time spent on specific page)

Specific information on cookies is available in our Cookie Policy.

Conditions for processing data

Lomax process customer data under contract ‘contract’ as we have supplied you with an order. We consider customers ‘active’ until five years after their last purchase, or until they ask to be removed from communications if this comes sooner.

If you are not a customer, Lomax process your data under the ‘Legitimate Interest’ condition as you will have requested information or quotes from Lomax either via email, via our website, by calling us, by writing to us or during one of our demonstration events. Lomax do not run cold marketing campaigns.

Customers

We hold information about customers as it is necessary for us to conduct our business activities.

What personal information is held?

The personal information we collect and hold is the following:

  • Full Name or Company Name (if a corporate order)

  • Address

  • Email Address

  • Phone Number

  • Initial Requirement and correspondence

This information may be linked together with what has already been gathered (as stated in the “what information is retained?” section) via Tracking Software.

How is this information gathered?

We gather this information through contact forms on our website and tracking software as mentioned in the “what information is retained?” section, as well as over the phone when relevant.

Are any payment details stored?

We do not process electronic payments.

How long will the data be kept for?

For a reasonable period of time after you have stopped being an active customer, we may continue to contact you with information relating to our products and services. We deem a reasonable period of time to be five years after an order has been completed. After this time, the data we hold will either be deleted or retained providing you have asked us to do so.

Who will the data be passed to?

Lomax do not pass your details on to any other 3rd parties.

What is the reason for holding/using the information held?

While you are a customer of Lomax, the basis for processing your data is ‘contract’. When you are no longer an active customer of Lomax the basis is ‘legitimate interest’ as we would like you to once again order products/services from us.

We do not use your information to create profiles.

Data Subject Rights (Subject Access Request, Erasure, Rectification) (How can I see/change or delete data)

You have the right to ask for information we hold for you (Subject Access Request) which will be provided free of charge and if requested, can be presented in a suitable format. The data we hold will be corrected when we are notified of errors. Information we hold for you will no longer be processed if requested to do so. Information we hold for you will be deleted if requested to do so. It is possible we may contact you at a later date as we will hold no record of you. Any requests should be emailed to hello@lomaxhangingbaskets.co.uk.

Suppliers

We hold information about Suppliers as it is necessary for us to conduct our business activities. So that we can contact you to purchase supplies.

What personal information is held?

The personal information we collect and hold is the following:

  • Full Name

  • Company Name

  • Company Address

  • Company Website Address

  • Email Address

  • Phone Number

How long will the data be kept for?

For a reasonable period of time after you have stopped being an active supplier, we may continue to contact you. We deem a reasonable period of time to be five years after the last order. After this time, the data we hold will either be deleted or retained providing you have asked us to do so.

Who will the data be passed to?

This information is not passed to any third parties.

What is the reason for holding/using the information held?

While you are a supplier of Lomax, the basis for processing your data is ‘contract’.

Data Subject Rights (Subject Access Request, Erasure, Rectification) (How can I see/change or delete data)

You have the right to ask for information we hold for you (Subject Access Request) which will be provided free of charge and if requested, can be presented in a suitable format. The data we hold will be corrected when we are notified of errors. Information we hold for you will no longer be processed if requested to do so. Information we hold for you will be deleted if requested to do so. It is possible we may contact you at a later date as we will hold no record of you. Any requests should be emailed to hello@lomaxhangingbaskets.co.uk.

Queries

This privacy notice is a non-exhaustive summary of how we collect and use personal information, including the personal information obtained via this website. However, we are happy to provide any additional information or explanation needed. Please contact us via our website with any questions.

Lomax is not registered with the ICO. Having completed the self-assessment questionnaire on their website on 16th April 2018, they found no requirement for Lomax to register.